When it comes to designing and managing the 9th largest e-commerce platform in the United States, we look to our talented Creative and User Experience (UX) teams to lead the charge. Our team of creatives includes Art Directors, Designers, Content Creators, Videographers and Site Marketers.
They work in tandem with our UX team of Architects, Content Strategists and UX Designers to envision an end-to-end customer journey and create a world-class digital customer experience.
The experiences they create across all platforms also have a direct, measurable impact to not only our e-commerce business, but our in-store business too as millions of customers interact with our technology, video displays and product kiosks within our 2,200+ retail locations. At HomeDepot.com, our Creative and UX teams are the ones responsible for bringing over 1 million products we offer online to life. Ensuring the Home Depot digital shopping experience is both a memorable and successful one.
Online Marketing at HomeDepot.com is our team responsible for making the first impression across all digital platforms including mobile, tablet and web. Before customers browse our products, read our “How To’s” and see all current promotions, they’re interacting with our Online Marketing team.
From Digital Marketing to Search Engine Optimization (SEO) – our team leverages data, analysis and deeply rooted partnerships across the organization to develop advanced personalization for all customer messaging at every interaction point; ensuring that when you look for any one of millions of home improvement products available across the internet that you find exactly what you need at the best price available right here at HomeDepot.com.
Product Management is the heartbeat of our award winning e-commerce business and a primary reason why HomeDepot.com has seen in excess of $1B in annual growth three years in a row!
Our Product Management team is responsible for optimizing the overall customer experience across all of our digital platforms – web, tablet and mobile.
The largest group within our e-commerce team – Product Management owns our virtual aisles and leverages data by the minute in order to create a digital environment where customers are able to locate, research and purchase over 1M products online 24 hours a day.
As the largest home improvement retailer in the world, HomeDepot.com offers over 1 million products online to our customers.
The success of our business relies heavily on our Online Merchandising team; working across areas such as Merchandise Planning, Digital Content, Category Experience and Item Data Management.
Our Online Merchandising team balances driving an enriched customer experience with increasing digital visibility and conversion for our suppliers and vendors. The goal is simple – ensure HomeDepot.com, the 2015 Internet Retailer of the Year, continues its record breaking growth by offering the best available products at the best prices to our customers everywhere.
The HomeDepot.com Interconnected Operations team provides the gateway between our digital and brick and mortar customer experience.
Collaborating cross functionally with all departments, they rely on data and analysis to focus on areas that will help scale the business.
From overall Multichannel Strategy, Order Management, Fulfillment, Operations & Process to our Contact Centers – our Interconnected Operations team is tasked with ensuring a seamless customer and internal associate experience from checkout to in-store or in-home delivery and sits at the tip of Home Depot’s industry leading Interconnected Retail strategy.
Our award-winning Mobile team is always thinking on the go – it’s their job! From our Home Depot apps to mobile web and wearables, our Mobile team is responsible for imagining and delivering the entire HomeDepot.com mobile shopping experience.
Our team of Mobile experts does it big, bringing over 1 million products to the palm of your hand, but also does it fast – earning the 2015 distinction of having the world’s fastest mobile web retail experience.
With over 11 million app downloads and 500% growth in mobile traffic within the last three years; our Mobile team is blazing a trail of retail shopping innovation in areas such as geolocation, augmented reality, indoor mapping, rich product messaging, real time in-store inventory and optimized checkout. Any device. Any product. Any time. That’s the Home Depot Mobile way.
At the intersection of machine learning, statistics and engineering you will find our Data Science & Analytics teams poring through terabytes of click stream events, descriptions, reviews, Q&A’s, forum discussions images and videos in order to better position our business for continued growth.
Working in areas such as Search, Personalization, Usability, Site Optimization, Web Analytics and Business Intelligence; our teams are constantly leveraging technology, data and information to ensure HomeDepot.com continues leading the charge as the #1 Ranked Retail Organization for Digital IQ two years running.
Our teams of big data gurus are responsible for driving the future state of our e-commerce platform by building next generation search engines which enhance product/content recommendations with machine learning algorithms, customer intent classifications and natural language processing for review extraction, summarization and more. At HomeDepot.com we do big data. Real big. Impacting over 2,200 stores, 400,000 in-store associates and tens of millions of online customers every year.
When it comes to developing state-of-the-art software solutions that touch 370,000+ associates and millions of customers worldwide, we rely heavily on our talented and innovative Software Engineers. By leveraging emerging tools and technologies to support our dynamic, iterative development practices, our Software Engineers are consistently challenged to design and deliver industry-leading software and applications that are central to our success.
By leveraging our collective team knowledge and experience with everything from information retrieval, distributed computing, and large-scale system design, to networking, security, and user interface design, we encourage creative, customer-driven solutions to be developed in a fast-paced, collaborative environment. As our business continues to grow and evolve, our versatile Software Engineers are entrusted with the responsibility to develop strategies and solutions to solve real-world problems while driving technology forward.
Cyber Security at The Home Depot spans a wide array of tools, concepts, and technologies to provide comprehensive protection for our customers, Associates, and the entire attack surface around the clock. Our Network Security, Endpoint Protection, and Perimeter Security teams design, architect, and implement NextGen Security solutions to stay on the leading edge of security, providing protection against an ever-evolving threat landscape.
We address critical challenges from multiple angles, allowing us to postulate attack vectors and design protective controls that enable strategic, innovative cyber defense. Our Application Security, Encryption, Data Science/Protection and Threat Intelligence teams create both proactive and reactive solutions to protect our brand, Associates, partners and customers from internal and external security threats.
Product & Project
Within The Home Depot’s IT Organization, our enterprise Product Management team is responsible for optimizing the overall customer experience across all of our platforms, while driving projects and initiatives from conception to delivery.
Serving as a trusted Partner and Technical Advisor to each of our internal business units, our Product Managers are able to bridge the gap between our technical and business teams to deliver best-in-class products on time, in scope, and under budget.
When solving complex problems, guiding and successfully delivering full-lifecycle projects, and translating technical value to a wide-audience within the organization, our Project and Product Managers are perfectly in their element as trusted, valued members of our organization.
Operations, IT, and
The Operations, IT, and Support Engineering teams at The Home Depot are the frontline of defense and central to the success of our company. Providing 24x7x365 Operational and Engineering Support to more than 2,000 IT Associates, 2,200+ retail locations, and more than 1 million products is no small task.
Our Operations, IT, and Support Engineering Associates are responsible for monitoring and supporting our enterprise-level IT Infrastructure, consisting of a wide range of industry-leading hardware, software, and applications including products from Microsoft, Cisco, VMware, IBM, and more! If you excel in fast-paced, innovative, and collaborative environments, working across multiple platforms to solve real-world problems in an enterprise level environment, you’ll be right at home with our Operations, IT, and Support Engineering team!
At The Home Depot, we have an intensive focus on enterprise experience with passionate and dynamic UX professionals researching, designing, measuring, and creating next generation experiences for in-store and internal associate-facing applications. Our team of creative professionals include Art Directors, Graphic Designers, Content Creators, Videographers and Site Marketers.
We understand how our Associates perform their daily duties to enhance the usability, perfect workflow efficiencies, and delight our users through the enablement of intuitive cross-channel tech solutions. We’re building a user journey and a world class internal customer experience across all associate platforms.
Our Development Operations (DevOps) and Web Operations teams are led by forward-thinking Senior Leadership, whose focused on streamlining and improving all aspects of enterprise-level code delivery, application hosting and performance monitoring to deliver efficiency and automation.
DevOps leverages best-in-class monitoring tools and automation technologies to expedite processes and simplify tasks. We use a mix of open-source, customized off-the-shelf, and proprietary tools to help improve our customers’ experience, help them find what they’re looking for quickly and efficiently, while offering a scalable solution to the business that can adapt as we continue to grow and evolve.
Things you didn’t know about THD Tech
We are constantly innovating and growing to meet the evolving demands of our customers. The size and scope of our technology projects and tools is hard to describe, but we’re going to give it a try.