Product Advisor – Lighting, Fireplace
Company Overview
Discover a career with Construction Resources and its family of brands — Bell Cabinets, UMI Stone/Opustone, Cancos Tile and Stone, The Jarrell Company, MVP Granite, and Ramos Marble and Granite, where craftsmanship and collaboration meet. For over 50 years, we’ve empowered designers, builders, and remodelers to turn visions into reality. Join a team that values problem-solving, people-first service, and excellence at every level.
Position Purpose
Position Overview
The Product Advisor is a senior, customer facing role responsible for guiding clients through product selection, technical considerations, and order execution within their assigned product category. This role blends product expertise, consultative selling, and operational precision to deliver an exceptional client experience from initial engagement through estimate and quote delivery.
Product Advisor are accountable for accurate estimating and/or quoting, clear communication, and smooth handoffs, working closely with Design Center leadership, Coordinators, Outside Sales, vendors, and operations teams. While category expertise may vary, the expectations for professionalism, ownership, and execution remain consistent across all Product Advisor.
Core Responsibilities
Client Engagement & Sales
- Engage clients with confidence and professionalism, identifying needs through active listening and thoughtful questions
- Provide expert guidance on product options, compatibility, design considerations, and general installation implications
- Prepare accurate quotes, estimates, and special-order documentation within expected turn times
- Deliver a high touch, consultative experience aligned with Design Center standards
Product Expertise
- Maintain deep working knowledge of assigned product categories, including specifications, options, limitations, and lead times
- Interpret drawings, measurements, and technical documents with accuracy
- Stay current on vendor offerings, product updates, and industry trends
- Clearly explain technical information in a client friendly, approachable manner
Operational Excellence
- Process quotes/estimates/orders with precision, ensuring accuracy in pricing, quantities, specifications, and documentation
- Review vendor requirements and specifications prior to order submission to prevent rework or delays
- Coordinate with purchasing, warehouse, fabrication, and installation partners as needed
- Support inventory checks, sample management, and returns when applicable
- Maintain showroom displays to ensure accuracy, cleanliness, and visual appeal
Cross Functional Collaboration
- Partner closely with the Design Center Coordinator to ensure smooth client handoffs and follow-up
- Maintain strong collaboration with Outside Sales to support leads, selections, and project transitions
- Communicate clearly when information is incomplete or additional details are required
- Provide backup support across product categories during peak periods or coverage gaps, as needed
Problem Solving & Issue Resolution
- Troubleshoot product questions, order discrepancies, and technical issues with professionalism and urgency
- Coordinate with vendors and internal teams to resolve issues efficiently
- Communicate transparently with clients regarding timelines, changes, and order status
Qualifications & Experience
- Experience in a customer facing sales or consulting role within building materials, home products, or a related industry
- Strong technical aptitude and ability to interpret product specifications and documentation
- Excellent communication and organizational skills
- High attention to detail and commitment to accuracy
- Comfortable working in a fast paced, consultative showroom environment
- Willingness to deepen expertise in assigned categories and support others as needed
Success Traits
- Confident, knowledgeable, and approachable
- Detail oriented with strong follow-through
- Collaborative and team first mindset
- Client focused with a high bar for experience and execution
- Accountable and comfortable owning outcomes
Pay Range
The pay range for this position is between *
Work Location
Onsite – These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.
Building Location
1981 Riviera Dr
Charleston, SC
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Online Assessments
As part of our application process for this role, there is an online assessment that you will need to complete. You’ll be directed to the link to start the assessment immediately after submitting your application. Once you click on the assessment link, you’ll have 96 hours to complete it. You may stop and restart the assessment as many times as needed during your 96-hour time frame. The assessment should only take about 20 minutes to complete.
During the assessment, we’ll ask you questions about how you approach work and various other work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including: how you work as part of a team; whether you are responsible, dependable and thorough; and your ability to learn new skills. For Store/Merchandising roles we will ask a few additional questions around how you help customers and drive sales.
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here.
Benefits
Parental Leave
Paid parental leave to bond with your new addition
Profit-Sharing Bonuses
Merit increases and performance bonuses
Employee Stock Purchase Program
Home Depot stock at a 15% discount through payroll deductions
Retirement Plans
401(k) savings plan with company matching
Health & Wellness
Medical, dental, vision insurance plans and more
Tuition Reimbursement
Tuition reimbursement, scholarships, and discounted tuition rates
Paid Time Off Benefits
Salaried associates are eligible for 2 weeks of vacation in their first year. FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service. For positions in Washington State, Spokane, and Tacoma only: Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater. For positions in Seattle only: Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater.
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