Retail —
ORDER FULFILLMENT ASSOCIATE

The level of service Order Fulfillment Associates provide is vital to the overall business of Home Depot. The condition of the product upon delivery and the timeliness of this delivery can largely shape the customer service experience for many of Home Depot’s high volume customers.

Frequently Asked Questions (FAQs)

What is an Order Fulfillment Associate’s (OFA’s) job?
OFAs are primarily responsible for retrieving product from the shelves and setting it aside for customers who have ordered online in a designated area.

Does the role require heavy lifting?
An Order Fulfillment Associate may expect to lift some product.

How much interaction does an OFA have with customers?
Although most of an OFA’s job is organizing product away from customers, there may be times when they need to provide customer service.

Is the work schedule consistent?
Yes, a full-time OFA has a consistent schedule that allows for planning time and activities outside of work. There are morning, afternoon, and evening shifts available, and schedules are given with ample notice for Associates.

Do I need to know the location of all store items?
We will equip you with the tools and resources to locate and retrieve the correct merchandise. This is a great opportunity to become familiar with the layout and product across all departments.

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set schedule

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Schedule

Competitive Pay

Competitive
Pay

success sharing eligible

Bonus
Eligible

on-the-job training

On-the-Job
Training

Growth Paths for Your Development

Order Fulfillment Associate to Department Supervisor to Night Replenishment Manager to Assistant Store Manager, or Order Fulfillment Associate to Department Supervisor to Customer Experience Manager to Assistant Store Manager.Order Fulfillment Associate to Department Supervisor to Night Replenishment Manager to Assistant Store Manager, or Order Fulfillment Associate to Department Supervisor to Customer Experience Manager to Assistant Store Manager.
Order Fulfillment Associate to General Warehouse Associate to Area Supervisor, or Order Fulfillment Associate to General Office Associate to Area Supervisor.Order Fulfillment Associate to General Warehouse Associate to Area Supervisor, or Order Fulfillment Associate to General Office Associate to Area Supervisor.
Order Fulfillment Associate to Merchandising Execution Associate to Merchandising Execution Supervisor to Merchandising Execution Manager.Order Fulfillment Associate to Merchandising Execution Associate to Merchandising Execution Supervisor to Merchandising Execution Manager.
Order Fulfillment Associate to Service Desk Associate to Service Desk Supervisor.Order Fulfillment Associate to Service Desk Associate to Service Desk Supervisor.

Whether you are looking for the next step or just want to try something new, an Order Fulfillment position in one of our stores is a great place to start. Order Fulfillment Associates (OFAs) gain valuable experience that opens doors to career growth opportunities like Department Supervisor, Customer Experience Manager, and Assistant Store Manager roles. Our supportive leadership team provides the training and mentorship needed to help associates succeed and advance. To see how you can achieve career growth and learn new skills along the way, select one of the jobs on the left.

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