Culture
What’s the best place we’ve ever built? The place where we work. Here, you can be yourself and also be part of something much bigger.
Our Values
We live by our values. We think of them as instructions that guide our actions each day. Our values keep us all working toward the same goals, so we can build strong teams and deliver the service our customers count on from us.
Our core values are not just something we post in our lobby. They define who we are and how we operate. Our associates, who live by them each day, are what set us apart as a truly special place to work and build a career.
— Ted Decker, CEO and President
Taking Care of Our People
Respect For All People
Doing the Right Thing
Building Strong Relationships
Giving Back
Excellent Customer Service
Creating Shareholder Value
Entrepreneurial SpiritWe know we are a stronger company when we have associates from different backgrounds, experiences and perspectives that can help lead us into the future. Whether we are engaging our associates, customers, suppliers or community partners, we are committed to a diverse and inclusive work environment.
— Derek Bottoms, Chief Diversity Officer and Vice President, Associate Relations
DIVERSITY, EQUITY, & INCLUSION
We strive to create a place where everyone feels at home. Here, our associates are respected for who they are and for what they can do. Our company is stronger when we challenge each other to look at situations in new ways and when we can support every customer who walks through our doors and make them feel welcome, too.
2023
America’s Best Large Employers, Forbes
57%
of our hires were ethnically diverse in 2021
36%
of our new hires were women in 2021
~$739 million
Success sharing payments to our non-management associates in 2021
~90%
of our store leaders started as hourly associates
$5 billion
spent with diverse suppliers in 2021
Career Advancement
Our whole business is based on improvement, whether it’s helping a customer renovate a space or challenging our own people to be their best. No matter where people are in their careers, they have room to move up and explore new opportunities with us.
166,000+
associates moved to a different department this year
90%
of our store leaders started as hourly associates
2021
Best Company Work-Life Balance List, Comparably
You can come in and perform extremely well, independent of your background or anything else. You get the opportunity to be the best you can be.
— Ann-Marie Campbell, former cashier, current EVP U.S. Stores and International Operations
Whether we’re helping veterans build or repair their homes, training future generations for careers in the skilled trades, or helping communities recover and rebuild after natural disasters, we’re passionate about doing our part to help others.
— Ted Decker, CEO and President
Giving Back
When we see a need in our community, we pitch in and help. Through our Foundation, we proudly share our time, money, and skills to improve the lives of veterans, rebuild communities after natural disasters, and train tradespeople for a career in the home improvement industry.
$400M+
invested in support of veteran causes
50,000+
veteran homes and facilities impacted
2022
Best Employers for Veterans List, Forbes
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