Pro Customer Service/Sales
Company Overview
What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.
Position Purpose
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
Pay Range
The pay range for this position is between *
Work Location
Onsite – These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.
Building Location
4120
6000 CARLISLE PIKE
Mechanicsburg, PA
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
Online Assessments
As part of our application process for this role, there is an online assessment that you will need to complete. You’ll be directed to the link to start the assessment immediately after submitting your application. Once you click on the assessment link, you’ll have 96 hours to complete it. You may stop and restart the assessment as many times as needed during your 96-hour time frame. The assessment should only take about 20 minutes to complete.
During the assessment, we’ll ask you questions about how you approach work and various other work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including: how you work as part of a team; whether you are responsible, dependable and thorough; and your ability to learn new skills. For Store/Merchandising roles we will ask a few additional questions around how you help customers and drive sales.
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here.
Benefits
Parental Leave
Paid parental leave to bond with your new addition
Profit-Sharing Bonuses
Merit increases and performance bonuses
Employee Stock Purchase Program
Home Depot stock at a 15% discount through payroll deductions
Retirement Plans
401(k) savings plan with company matching
Health & Wellness
Medical, dental, vision insurance plans and more
Tuition Reimbursement
Tuition reimbursement, scholarships, and discounted tuition rates
Paid Time Off Benefits
Salaried associates are eligible for 2 weeks of vacation in their first year. FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service. For positions in Washington State, Spokane, and Tacoma only: Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater. For positions in Seattle only: Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater.
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