POSITION OVERVIEW

The Project Manager, Field Operations owns the successful execution of builder projects from quote through final invoice. Serving as the primary operational liaison among builder customers, outside and inside sales, scheduling, dispatch, installation teams, and other internal partners. This role keeps projects accurate, on target, and on time. The position coordinates installation schedules, monitors quality, resolves issues, and ensures every operational detail is carried through to completion in a fast-paced, collaborative and growing environment.

KEY RESPONSIBILITIES

• · Own assigned strategic builder projects from the transition out of pre-sales through installation, completion, and final invoicing.
• · Coordinate closely with builder customers, outside sales, inside sales, scheduling, dispatch, installation teams, and other operational partners to maintain clear expectations and project alignment.
• · Develop, monitor, and communicate project schedules, installation timelines, material readiness, and key milestones.
• · Confirm project information, selections, measurements, orders, and installation details are complete and accurate before work progresses.
• · Monitor project quality and installation performance; document outcomes and any corrective actions needed
• · Conduct jobsite visits or walkthroughs as needed to confirm work meets customer expectations and company standards as well as preview walks for project feasibility and pre-installation readiness
• · Identify risks, delays, scope questions, and quality concerns early; understand appropriate escalation points and drive issues through resolution.
• · Keep customers, sales partners, and internal teams informed of project status, changes, decisions, and next steps.
• · Maintain accurate and timely project information in CRM, ERP, Dispatch Track, and other core business systems.
• · Coordinate punch-list items, corrections, and final closeout activities to ensure the project is fully completed before invoicing.
• · Balance multiple active projects and shifting priorities while maintaining attention to detail, urgency, and follow-through.
• · Build strong working relationships across sales and operations and support the adoption of new processes, systems, and ways of working.
• · Perform other related duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent required; associate degree or technical training in construction, project management, or a related field preferred.
• One to three years of relevant experience in builder project management, construction coordination, field operations, finish management, installations, or a similar role.
• Experience working with builder customers and coordinating multiple project stakeholders strongly preferred.
• Working knowledge of construction or installation schedules, quality-control processes, and project closeout requirements.
• Comfort using CRM, ERP, Dispatch Track, and related business systems; ability and willingness to learn new technology and processes.
• Valid driver’s license and ability to travel to customer locations and active jobsites throughout the Atlanta market as business needs require.

CORE COMPETENCIES

• Self-directed and accountable, with the judgment to recognize when an issue should be escalated.
• Clear, proactive communicator who can work effectively with customers, sales teams, field teams, and operational partners.
• Highly organized and detail-oriented, with consistent follow-through from project handoff through completion.
• Assertive and solutions-focused, with a strong drive to win while remaining collaborative and team-oriented.
• Adaptable and comfortable switching priorities, multitasking, and working in an evolving, high-growth organization.
• Strong problem-solving skills and the ability to remain calm and responsive when project conditions change.