Position Purpose:

The Project Manager is responsible for a combination of planning and execution of activities related to delivery of projects and/or financial/budgeting activity for their teams. When executing on project delivery, Project Managers are responsible for the success of one or more projects within a given timeline and budget, creation and maintenance of status reports, proactively managing issues and risks, and can work with 3rd party partners. When performing financial/budgeting activities they monitor and adjust to given budgets, track labor, capital spend, and support variance root cause analysis.

Key Responsibilities:

• 75% –  Delivery & Execution – Establishes and executes effective communication with Project Stakeholders; Partners with stakeholders to lead the project planning effort, including the formulation of the project scope, definition of the project deliverables and the required delivery dates, creation of a logical work breakdown structure, and definition of major project milestones; Understands organizational/initiative goals and success criteria to apply to project work.  Ability and understanding of project plans and development, risk identification & mitigation. Applies lessons learned to inform future initiatives; Creates, monitors, tracks, and adjusts project plans based on critical milestones for a project of group of initiatives; Assists in development, then executes change management process and activities within Technology organization; Works with stakeholders to determine and align dependencies, then proactively risk and issues via identification and mitigation plans.
• 25% – Resource & Financial Management – Executes fiscal management and reporting for operational, product/business, technology, and vendor stakeholders; includes gross labor, capital spend, and non-labor forecasting for tracking, reporting, and variance analysis.

Direct Manager/Direct Reports:

• Position Reports to Senior Director, Pro Paint.
• Position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Proficient knowledge of Microsoft Office Suite.
• Proficient knowledge of Tableau.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to draw accurate conclusions from financial documentation.
• Demonstrated project management skills.
• Excellent written and verbal communication skills.
• Experience with the planning and execution of projects and risk mitigation strategies.
• Experience with project management execution in a modern software environment; experience managing technical projects.
• Proficient knowledge of GBQ.
• Experience in Agile, Waterfall or other project delivery methodologies.

Preferred Qualifications:

• Project/program management experience leading multiple technology, AI, automation, or emerging-technology initiatives simultaneously.
• Proven ability to manage roadmaps, milestones, timelines, risks, dependencies, and deliverables across complex projects.
• Strong cross-functional leadership, partnering with engineering, AI/ML, ServiceNow, cybersecurity, telephony, operations, and business teams.
• Ability to translate between technical and business teams, clarify priorities, and drive execution when requirements evolve.
• Strong stakeholder communication and executive-level reporting, including project status, risks, decisions, and escalations.
• Experience driving technology adoption and organizational change from planning through implementation.
• Familiarity with AI/ML, Microsoft Copilot/Copilot Studio, ServiceNow, conversational AI, contact-center technology, or similar automation platforms.
• Experience in contact-center, IT support, or Technology Support Center environments, with an understanding of operational outcomes such as productivity, first-contact resolution, and cost per ticket.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education.

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• 2+ years of previous leadership experience

Certifications:

• PMP Certified

Competencies:

• Manages Ambiguity
• Collaborates
• Optimizes Work Processes
• Plans and Aligns
• Communicates Effectively
• Drives Results
• Financial Acumen