Position Purpose:

Operations Process Sr. Managers are involved in the management of processes, overseeing multiple projects and process areas within the Services Business.

Key Responsibilities:

• 30% – Manage Core Operational Projects – Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
• 20% – Provides guidance and training – Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Services Business
• 20% – Provides Resources and input on major process improvements – Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Services Business.
• 30% – Strategic Planning – Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.
   

Direct Manager/Direct Reports:

• This Position typically reports to the Sr. Director Services Strategy
• This Position has 5+ Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
   

Preferred Qualifications:

• Professional experience in operations management and process management
• Intellectual curiosity
• Self-starter
• Project management skills
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Minimum Years of Work Experience:

• 8
   

Preferred Years of Work Experience:

• 8
   

Minimum Leadership Experience:

• 4
   

Preferred Leadership Experience:

• 7
   

Certifications:

• None  
   

Competencies:

• Business Insights
• Collaborates
• Builds Networks
• Communicates Effectively
• Strategic Mindset
• Excellent written and verbal (presentation) communication skills.
• Ability to manage multiple projects and demands.
• Strong business, functional and/or store knowledge.
• Strong quantitative skills such as statistics and data analysis.
• Strong operations, retail and/or field experience.
• Ability to form strong technical and field partnerships with internal and external contacts.